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Terms and Conditions that protect your account

When you open an account with jepang 168, you're agreeing to a clear set of rules that keep your wallet, your data and your play safe.

Account security built inClear withdrawal rulesData protection standard
jepang 168 Terms and Conditions that protect your account
GET ANSWERS FAST

How to reach us about these terms

Team online

Email support

Send questions about account suspension, data requests or policy interpretation to our support inbox; we respond within 24 hours during business days.

Live chat in the lobby

Open your account and jump into the chat widget. Available daily 09:00–23:00 Jakarta time for urgent clarification on your rights under these terms.

Account settings page

Review your stored payment methods, linked devices and permission history directly in your settings. Changes take effect immediately after confirmation.

HOW WE PROTECT YOU

Data security, retention and your account rights

Account verification step

Before your first withdrawal, we ask for government ID and proof of address via secure upload. This protects you from unauthorised access and keeps your money safe when it leaves our platform.

Password and login control

You control your password; we never ask for it via email or chat. Two-factor authentication is optional but recommended. If you forget your credentials, recovery is instant via email confirmation from your registered address.

Device and session tracking

Your account logs show every device that logged in, the timestamp and the IP address. You can revoke access to old devices in settings at any time, forcing a new login on your next visit.

Data retention policy

We keep your account data for as long as your account is active. After you request account closure, we retain records for five years to comply with local financial law, then permanently delete them.

Request your data or delete it

Email support to download all data we hold on you (payment history, account history, game records) in a spreadsheet. Deletion requests are processed within 30 days of closure confirmation.

Cookies and tracking

We use cookies to remember your login and language preference. No cookies track you across other websites. You can clear them anytime in browser settings without losing your account access.

Your most asked questions about our terms

Using multiple accounts violates our terms and results in permanent suspension of all linked accounts. Winnings from duplicate accounts are forfeited. We detect account links through device fingerprinting, payment method overlap and behavioural analysis — it's detected quickly.

Yes. Go to your account settings and add a new payment rail — DANA, OVO, GoPay, QRIS or bank transfer. Deposits use your selected method; withdrawals must return to the same method you deposited from, as required by financial law.

After you request closure, we lock your account immediately. We keep your records on file for five years for regulatory purposes, then delete everything. You can request a full data download before deletion.

We use your name, address and payment details only to process deposits, withdrawals and identity checks. We never sell your data to advertisers or other companies. Your information is encrypted in storage and during transfer.

Accounts suspended for breach typically cannot be reinstated. If you believe your suspension was in error, email support with details within 14 days. Our team will review and respond; the decision is final.

Visit the login page and click 'Forgot Password'. We send a reset link to your registered email. Verify your identity by confirming the email address, then set a new password. The old session logs out automatically.

No — but only if you report unauthorised activity within 24 hours of discovering it. Enable two-factor authentication and regularly check your device list in settings to stay aware of logins. We investigate claims backed by evidence.